Non-Discrimination Policy All clients of Satori Massage will be treated fairly, with respect and dignity without regard to race, color, national origin, age, disability, sex, sexual orientation, gender identity or financial status.

Record Policy Your massage therapy records are kept in the strictest confidence by Satori Massage. All patient records are kept in a secure place, and only those who need to see a patient’s file for legitimate business or professional purposes have access to them. Your records will not be released to third parties, including health care providers and insurance companies, without your written consent. Records may be surrendered if required by law.

Complaint Policy Satori Massage seeks to maintain and enhance my reputation of providing you with high quality products and services. I value complaints as they assist me in improving services and customer service. If you are dissatisfied with a service provided by me, please in the first instance consider speaking directly with your provider. If you are uncomfortable with this, please lodge a complaint in one of the following ways: by telephone, by formal letter mailed to Satori Massage, 1920 Main Street, Suite 14C Ferndale WA 98248, or by emailing me at info@satorihealingmassage.com.

Health and Safety Procedures Satori Massage is committed to providing a safe and healthy experience for clients including keeping a clean work environment, clean linens changed between each client, and routine and effective hand-washing before and after each client. All equipment is properly cleaned and disinfected between each session, including but not limited to the massage table, mechanical massage devices, face cradles, bolsters, oil/lotion bottles, etc. between clients. I use germicidal cleaners, diluted beach, and rubbing alcohol for routine disinfecting of equipment, and double bag and label any contaminated waste before proper disposal.  

Billing Policy All charges are due at the time of service, unless other arrangements have been made in advance. All professional services rendered are charged to the patient and the patient is responsible for all fees, regardless of insurance coverage. I understand I am responsible to the above-mentioned facility/provider, for charges not covered by this assignment, including deductibles and co-payment requirements by my insurance policy or certificate. I further agree that in the event of non-payment, I will bear the expenses of collection and/or court costs, and reasonable legal fees, should this be required. I understand if my commercial insurance has not paid the bill within 60 days of my visit(s), for my services received by my provider/facility I become responsible for those bills; and I will then make whatever arrangements are necessary & available to me to pay all unpaid charges.